Introduction
Transformedic attaches great importance to the confidentiality of our customers. We take all necessary measures to protect the privacy of personal and health information of all our customers who benefit from our health tourism services. This privacy policy provides information about how the information we collect is used, stored and protected.
Information Collected
We may collect the following types of information in the course of providing our Services:
- Personal Information: First name, last name, date of birth, passport details, contact details (e-mail address, phone number, address).
- Health Information: Medical history, current health status, treatment requests and preferences, doctor’s reports, laboratory results.
- Financial Information: Payment information, insurance information.
- Other Information: Technical information collected when you use our website, such as IP address, browser type, date and time of visit.
Use of Information
We may use the information we collect for the following purposes:
- Organizing and providing healthcare services.
- Monitoring and coordination of your treatment process.
- Reservations and travel arrangements.
- Carrying out financial transactions.
- Customer services for communication and information purposes.
- Compliance with legislation and fulfillment of legal obligations.
Sharing Information
We may only share your personal and health information with third parties if
- Hospitals, clinics and doctors who provide treatment and health services.
- Insurance companies and other financial institutions.
- Travel agencies and accommodation facilities.
- Legally authorized public authorities and courts.
Protection of Information
The security of your information is very important to us. We take technical and administrative measures to protect your personal and health information from unauthorized access, alteration, disclosure or destruction. These measures include encryption, access controls and firewalls.
Your rights
You have the following rights in relation to your personal and health information:
- Request access to your information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Object to the processing of your information.
- Request that your information be transmitted to you or a third party you designate in a portable format.
Changes to Privacy Policy
We may update our privacy policy from time to time. When any changes are made, we will post the updated policy on this page. In case of significant changes, we will notify you via email.
Contact Information
If you have questions or concerns about our privacy policy, please contact us:
E-mail: [email protected]
Telephone 1: +32 488 08 22 26
Telephone 2: +02 411 69 96
Address: Excelsiorlaan 31, 1930 Zaventem